"Prompt responsiveness to IT problems."

The single biggest benefit to myself and my law firm since using Netelligence is the level of prompt responsiveness to IT problems.  Everyone has technology problems once in a while and when they occur, you need answers so you are not sitting around waiting.  Loren and his staff answers the phone or calls back with answers very promptly.  I also feel that when we get a response to a concern, it is not just blaming another provider, but is an accurate identification of the problem.  If you want an honest representative to let you know why you are experiencing problems and how long it should take to fix, instead of getting the run around, then these folks are for you.